Privacy Policy

Couples Therapy Co (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit our website or engage with our services.

1. What Information We Collect

We may collect personal information that you provide directly to us, including:

Name

Email address

Phone number (if provided)

Relationship status or enquiry details

Information shared through intake or contact forms

We may also collect non-identifiable information automatically, such as:

IP address

Browser type

Pages visited on our website

Cookies and usage data

2. How We Collect Your Information

We collect information when you:

Complete a contact or enquiry form

Book or request an appointment

Communicate with us via email or messaging platforms

Interact with our website

We may also collect data through cookies and analytics tools.

3. How We Use Your Information

We use your information to:

Respond to enquiries and booking requests

Provide and manage our services

Communicate with you about appointments or updates

Improve our website and user experience

Meet legal and ethical obligations

We do not sell your personal information.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics or Meta/Facebook tracking tools) to:

Understand how visitors use our site
Improve functionality and performance
Support marketing and advertising efforts

You can disable cookies through your browser settings.

7. Access and Correction

You may request access to the personal information we hold about you and request corrections if needed.

To do so, please contact us using the details below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date.